How much does a printed card cost?
On the bureau-only plan, where there is no platform fee, a card we print and deliver costs between $12.50 and $15.00 depending on the size of the order, in New Zealand dollars before GST. Every card includes a digital ID for Apple Wallet and Google Wallet. Orders of 1,000 or more are quoted, and delivery is charged per parcel. The full price table is on the pricing page.
What if we don't have a card printer at all?
There are two ways. We can supply a card printer, the system and the supplies it needs, so you print your own cards. Or order printed cards from us: you approve a quoted order in the portal, we print it from your locked template in our own card room within two working days, and it is couriered to you with tracking: one to three working days on the standard service, or next working day to the main centres on the overnight service. Plenty of organisations mix the two: bulk runs ordered in, walk-up replacements printed at their own counter.
How quickly do cards come back when CardOffice prints them?
An order of up to 999 cards is printed and dispatched within two working days of you submitting it. Delivery then takes one to three working days by tracked courier, or the next working day to the main centres by overnight courier. Larger runs are given a date with their quote, and rush orders go to the front of the print room.
Can we order a single card?
Yes. Delivery is charged per parcel though, so one card carries the same freight as fifty, which is why most sites let routine reprints gather for a few days and send them together. A genuinely urgent single card is usually faster printed at your own counter, if you have a printer.
Can you deliver to more than one campus?
Yes. Your delivery addresses are saved in the portal and each order picks its own, so a satellite site's cards go to the satellite site. Parcels to two addresses are two parcels and carry two delivery charges.
How are we billed for cards you print?
On account. Either one consolidated invoice a month covering everything not yet invoiced, or one invoice per parcel as it is dispatched, whichever suits your finance team. It is set once per organisation, and there is no card payment or checkout in the portal.
Do you encode cards for our access control system?
Magnetic stripes, yes, as part of the print. Contactless encoding for your access control system is done at your own station with the encoder agent, because the keys for that system stay on your machine and are never held in the portal. Cards arrive printed and magnetically encoded, ready for that scan.
What happens to a card you misprint?
It is reprinted before the parcel leaves and you are not charged for it, because you pay for cards produced and delivered. Nothing is registered against the cardholder until the printer reports the card printed, so the card in your records is the card in your hand.
Do we need a new card printer?
Usually not. Cards print through the manufacturer's own Windows or CUPS driver, so any card printer with a driver installed can receive work, Zebra, Evolis, Entrust (Datacard), HID Fargo, Magicard, Matica, IDP and Nisca are all common here. The Zebra ZXP Series 7 is the most deeply integrated, adding consumables tracking, in-line encoding and standby handling. Tell us what you own before you budget for a replacement.
Which card printer brands do you support?
Any card printer with a Windows or CUPS driver can be printed to, which covers Zebra, Evolis, Entrust (formerly Datacard), HID Fargo, Magicard, Matica, IDP and Nisca. The Zebra ZXP Series 7 is fully integrated, meaning the agent also reads printer status, tracks ribbon and card stock, and encodes magnetic stripes as part of the print job. We confirm exactly what your model supports during commissioning.
Can we encode magnetic stripes?
Yes, as part of the same print job, with coercivity matched to your card stock. Cards that require encoding fail rather than printing unencoded, so a card never leaves the print room half-finished.
What happens if the printer fails mid-run?
The job is reported failed and requeued automatically. Faults that need a person, out of cards, out of ribbon, a jam, a cover open, are parked and reported rather than retried endlessly.
Can we print at more than one site?
Yes. Each print machine runs its own agent with its own credential, so a multi-campus institution can produce cards locally while managing everything centrally.