Why are some prices published and some quoted?
The two prices that are the same for everyone are published: the subscription for printing your own cards, by the number of active cardholders, and the price of a card we print and deliver, by the size of the order. An organisation with more than 2,500 cardholders, cards encoded for an access control system, systems to connect or Enterprise terms gets a written quote, because one published figure would be wrong for most of them.
Do we pay for each card we print ourselves?
No. On the Print your own plan the subscription covers every card you print on your own printer, including replacements and misprints. You provide the printer, ribbons and card stock, or we can supply them.
Should we print our own cards or have you print them?
As a rule of thumb, below about 70 cards a year it costs less to have us print them, because there is no subscription and no printer to buy. Print your own when a card has to be in somebody's hand the same day, or when you issue cards in volume. You can do both: a Print your own customer can send any order to us at the published card price.
Is there a setup fee?
Not if you set it up yourself: the guides in the portal cover importing people, designing the card and installing the print agent. If you would rather we did it, assisted setup is a fixed $750. A bulk record load, directory sync or a database bridge is quoted as a fixed one-off sum and agreed in writing before you commit, not discovered afterwards.
Do we pay per user seat?
No. Operator accounts are unlimited. Give the front counter, the security office and the enrolment-week casuals their own logins; it does not change the bill.
Is there a minimum spend?
On the bureau-only plan there is none: you pay for the cards you order. On Print your own, the subscription is the whole fixed cost. Where a quoted agreement includes an annual minimum, it is a figure in your quote, and any shortfall is a single line at the end of the billing year. There is no minimum that is not in writing.
What if our numbers change during the year?
Your band is set once a year, on your billing date, from the number of active cardholders. Growing past it during the year does not trigger a bill and nothing is switched off; the new band applies from the next billing date, and if your numbers have fallen, so does the band. Cards we print for you are charged as you order them.
Can we start digital-only?
Yes. A wallet pass has no card stock, no ribbon and no courier, so it costs less than plastic. On the Print your own plan a digital ID is included for every active cardholder, and with a card we print for you on the bureau-only plan it is included too. On its own, with no subscription and no printed card, a digital ID is charged per credential, per year. Plastic can be added later from the same cardholder records, and nothing is re-platformed.
Can we see what an order will cost before we place it?
Yes. The order form totals the cards, any rush fee, delivery and GST at your agreed prices before you submit. Nothing is charged until you accept that total, and the price is then fixed for that order.