An annual platform subscription
One subscription per organisation, sized by how many cardholders you manage — not by staff seats, so you never ration logins at the counter to stay inside a licence.
How pricing works
The shape of the price, before the number
You cannot shortlist what you cannot budget. The figures in a CardOffice quote depend on your situation — how many cardholders, who prints, how much of it is digital — but the shape of the pricing does not. This page explains that shape, so procurement can rough out a budget line before anyone books a call. The number itself comes from a consultation, and arrives in writing.
The shape
What you pay for, and what you never do
Every quote is assembled from the same parts. Once you know which parts apply to you, the consultation is just putting figures against them.
Per-card production, when we print
When CardOffice prints and couriers cards for you, each card carries a production charge. You pay for cards produced and delivered, not for capacity you might have used.
Your hardware, your consumables
Printing on your own card printer, you buy your own ribbon and card stock from whoever you like. The platform tracks what is loaded and warns before a run cannot finish.
Digital-only costs less
A pass in Apple Wallet or Google Wallet has no stock to buy and no courier to pay, so digital-only issuance is the least expensive way to put a credential in someone's hand.
Safety is never metered
Verification, revocation and data export carry no charge. Those are safety, not features — nobody should hesitate to cancel a lost card, or check a suspect one, because of the bill.
The variables
What affects your quote
Five things move the number. Bring them to the consultation and the quote writes itself.
- Cardholder volume — the biggest single factor; it sizes the subscription.
- Plastic versus digital mix — how much of your issuance carries stock and courier costs at all.
- Who prints — your card room, ours, or a mix of the two.
- Campuses and organisations — how many entities and sites the platform is serving.
- Integration work — directory sync with Entra ID or Google Workspace, or the on-site bridge to SQL Server, PostgreSQL or MySQL.
The constants
What is always included
None of the following appears as a line item, because none of it is optional. It is part of running the platform properly.
- Support during NZ business hours, from the people who built the platform.
- The status page and the SLA — live checks, published history, and response targets stated out loud.
- Nightly encrypted backups, mirrored off-site.
- Platform updates as they ship — never a paid version upgrade.
The detail behind these — hosting, backups, the SLA itself — is on the security & procurement page.
Common questions
Frequently asked
Is there a setup fee?
It depends on what you are starting from, which is why setup and migration are scoped in the consultation rather than listed as a flat fee. A straightforward start — a spreadsheet load and a template build — needs very little. Bulk record loads and directory sync are usually a fixed one-off, agreed in writing before you commit rather than discovered afterwards.
Do we pay per user seat?
No. Operator accounts are unlimited — pricing follows the cardholders you manage, not the staff who sign in. Give the front counter, the security office and the enrolment-week casuals their own logins; it does not change the bill.
Can we start digital-only?
Yes, and it is the cheapest way to start. A wallet pass has no card stock, no ribbon and no courier, so digital-only issuance sits at the low end of the pricing shape. Plastic can be added later from the same cardholder records — nothing is re-platformed.
What if our volumes change?
The subscription tier is reviewed at renewal, not policed monthly. If enrolment lands somewhere different from what was quoted, that is a conversation at renewal time — we do not meter you mid-year or hold issuance hostage while you grow.
Bring your volumes, leave with a number
A consultation is where the shape becomes a figure. Tell us your cardholder volume, your plastic-to-digital mix and who you want doing the printing, and we will put a price against each part — in writing, so procurement can take it from there.